National Student Loans Service Centre (NSLSC)

The National Student Loans Service Centre (NSLSC) is the 'banker' for your OSAP loans. Once OSAP authorizes your funding, the NSLSC disburses the funds. You will make payments to the NSLSC once you cease to be a full time student.

For complete information about your loans, please go to the NSLSC website. You can set up an account with the NSLSC and track your loans. 

Registering your Account

Once you have been assessed by OSAP and approved for funding, the NSLSC will send you a welcome email within two to three business days (to the email address that you provided on your OSAP account). Follow the link in the email to start the registration process. If you receive the email and would like to verify its authenticity, please contact the NSLSC.

Master Student Financial Assistance Agreement

When applying for OSAP for the first time, you will be required to complete your Master Student Financial Assistance Agreement (MSFAA) online on your NSLSC account. The MSFAA is a legal document that outlines your responsibilities and the terms and conditions of accepting and repaying your student loans. The MSFAA is a multi-year agreement. Students belonging to the following groups must complete the MSFAA to receive government funding (grants and loans) for the academic year:

  • First-time recipient of government funding
  • Previous recipient who has had a break in their studies of more than two years

To complete the MSFAA you will require the following information: · Your 10-digit MSFAA number – available through your OSAP account, on the “Required documents” page

  • Your date of birth
  • Your Social Insurance Number (SIN)
  • Your bank account information – bank’s transit number, institution number, and your account number

On NSLSC's website you can complete the MSFAA by:

  • Confirming your personal and contact information
  • Completing your communication preferences
  • Entering your banking information
  • Accepting the terms and conditions of the loan agreement

Contact information for the NSLSC

The National Student Loans Service Centre
P.O. Box 4030
Mississauga, ON L5A 4M4
Phone 1-888-815-4514

Your NSLSC Account

You can use your NSLSC account to:

  • Update your address
  • Update your banking information
  • Access your loan records including current loan balance and any payments made
  • View and customize your repayment options
  • Apply for repayment assistance
  • Make payments towards your student loans
  • Set up Pre-Authorized Debit
  • Access your tax slips

Repayment

You will be paying back your loans to the NSLSC. You have six months after you graduate or leave full-time studies before you need to start repaying your OSAP loan. This is your 6-month grace period. You will be charged interest on the Ontario portion of your loan during your 6-month grace period. This interest will be added to your loan balance (“loan principal”). For more information on how to pay back your OSAP, please visit the Paying Back Your OSAP page.

Repayment Assistance Program

If you are having trouble making your monthly payments, you can apply for repayment assistance. You can apply to lower your monthly loan payments for six months at a time through the Repayment Assistance Plan. Please contact the NSLSC to discuss your options.

Repayment webinars

The NSLSC offers a repayment webinar. The webinar is approximately 25 minutes in length. The webinar covers topic such as the first 6 months after graduating, understanding your Consolidation Agreement, interest rate options, choosing your repayment term, maintaining your loan in good standing and avoiding repayment difficulties. You can reach the webinar through the link below.

Webinar Link